What Is A FedEx Operational Delay? – Complete Answer
What Is A FedEx Operational Delay? – Lots of customers have found themselves in a fix after getting a message of operational delay from FedEx. Pretty sure you are here because you want to know what’s really happening to your package and what you should do.
FedEx is one of the top providers of courier services in the United States and worldwide, this should give you some sort of confidence as you expect your package.
Like other top companies, FedEx also has it own faults, the company sometimes encounter issues that disrupt their services, big ups to them for always ensuring those issues don’t linger for long.
Operational delay is one of the terminologies that are commonly used among courier companies, it isn’t something customers love hearing though. Once this term is used, one thing is surely happening ‘delay’.
At FedEx, there are several common terminologies like ‘left origin facility‘, tendered at FedEx onsite, and ‘release authorized‘, these are all terms that FedEx clients are conversant with.
On this article, we will explain ‘What is a FedEx operational delay’, and what you should do, we’ll also explain what operational delay generally means and what causes FedEx operational delay.
What defines the kind of operational delay your shipment is involved in is the type of FedEx shipping service you paid for, whether ground or express etc. Read this article to really understand everything about operational delay.
- Operational Delay Meaning
- What Is A FedEx Operational Delay?
- Operational Delay For FedEx Express Shipments
- Operational Delay For FedEx Ground Shipments
- What Causes Operational Delay FedEx?
- How Long Does Operational Delay Last FedEx?
- Should I Be Worried Over Operational Delay At FedEx
- Is My Package Still Safe With FedEx Operational Delay?
- Will FedEx Inform Me When My Package Resumes Movement After Operational Delay?
- Can I Get A Refund For Not Receiving My Package Due To Operational Delay?
- Your Package Is Delayed Due To Operational Reasons FedEx
- Operational Delay: Incorrect Address FedEx Meaning
- Who Is Responsible For Operational Delay At FedEx?
Operational Delay Meaning
In general terms, an operational delay is a stop in operation caused by certain factors in a company or organization. These factors could be technical or administrative, an operation delay means there is a delay in a company’s operation which hinders the continuous offering of it’s services.
An operational delay is never attributed to a client, it is certainly from the company and it is the duty of the company to fix the situation.
Operational delay isn’t peculiar to a certain shipping company, it is common in every company, not just the courier service industry. A shipment that is halted due to operational delay can’t proceed or even go backward, it remains at a particular location.
What Is A FedEx Operational Delay?
At FedEx, an operational delay is a halt in the delivery journey of your shipment. It simply insinuates that your package is no longer moving towards delivery for a reason which is clearly not your fault, but that of FedEx.
When you get this notice from FedEx, it means that your shipment is stuck somewhere and it is not progressing towards delivery.
Your order may have entered the FedEx delivery network but the process has been halted for certain reasons. These reasons may include technical issues, administrative, etc.
Once there is an operational delay, FedEx is duty bound to inform the client and also make necessary efforts to ensure the situation is resolved and the package continues movement towards final delivery.
Operational Delay For FedEx Express Shipments
If you got an operational delay for an express shipment at FedEx, it means that the plane carrying your package never took off. It is either FedEx were unable to load or unload the plane or something had stopped the plane from leaving the airport.
In clear terms, operational delay means flight unavailability, your package could be possible stuck into a giant pile with other packages pending when there will be space on any plane heading to the next airport in the transit route.
One thing you must know is there are several other packages that may have arrived before your package, they must be shipped first and if there is any space, your package set will be included, else they wait for the next available plane.
Operational Delay For FedEx Ground Shipments
For ground shipments, an operational delay could mean that the truck is yet to be loaded or unloaded after being caught in a backup. It is also possible there is a problem with the truck which prevented it from leaving with your package.
As long as your shipment’s delivery movement has been halted for technical reasons, it will be termed as ‘operational delay’. However, this doesn’t happen quite often and if it does, it should take a few days to be resolved.
Operational delay could be caused be several unavoidable factors, these factors are always solvable. Continue reading this article to learn about the causes of operational delay at FedEx.
What Causes Operational Delay FedEx?
Several things may be responsible for an operational delay, like we have said above, once your shipment’s shipping process is halted, it is termed an ‘operational delay’.
Causes of operational delay at FedEx could include; faults with delivery trucks, shortage of staff, unavailable flights or space, etc. If your package is said to be experiencing operational delay, it is just proper that you give it a little more days and the delivery status should change.
With a big brand like FedEx, you should not expect the delay to take more than 5 days, these things happen once in a while, there shouldn’t be any reason to worry much.
How Long Does Operational Delay Last FedEx?
Typically, an operational delay at FedEx should not last more than 3 – 5 days. FedEx are always doing their best to fix any operational delay affecting any shipment. This is why operational delays at FedEx won’t normally take more than 5 days to be resolved.
However, a recent research showed that several customers experienced operational delay in their shipments more than 10 days, this case is typical of a ground shipment. Causes of operational delay for ground shipments are different from what would cause an operational delay for express shipments.
At FedEx, an operational delay involving express shipments typically takes less than 4 days to get resolved and packages will be shipped.
Should I Be Worried Over Operational Delay At FedEx
FedEx is one of the top companies offering logistic services, the company is always putting its best to avoid these situations, except your package is somewhat perishable or has a time-use, you shouldn’t be worried.
FedEx operational delay is usually resolved within days, your package should resume its shipping journey to final delivery. While it’s natural to get worried over a delayed delivery, you shouldn’t allow it really get to you, the issue will be resolved.
Is My Package Still Safe With FedEx Operational Delay?
The safety of parcels is always a priority at FedEx, your package is safe despite experiencing an operational delay. FedEx offers maximum security for packages still under their keep, having an operational delay doesn’t affect the security of your package.
Whether it was FedEx ground or FedEx express, the security of your package hasn’t been compromised because of operational delay.
Will FedEx Inform Me When My Package Resumes Movement After Operational Delay?
Typically, you may not get any information from FedEx after the operational delay has been resolved, but you’ll see that your package tracking status has been updated and there is no more an operational delay notice.
This is why you should keep tracking the status of your package to get an updated information regrading delivery.
Can I Get A Refund For Not Receiving My Package Due To Operational Delay?
An operational delay is entirely the fault of FedEx, this is why they will always bear the consequences, a customer will never be blamed for an operational delay. Regarding refunds, a customer will be eligible for a refund if there was a time frame guarantee on the shipment.
If your package got stuck due to an operational delay, you can request for a refund, that is if you are unable to get the package withing the time frame that was given.
Once a customer request for a refund, FedEx will be obliged to make the refund as soon as possible.
Your Package Is Delayed Due To Operational Reasons FedEx
When you get this message from FedEx, it simply means that your package is stuck either at the airport or in a truck (depending on the type of shipping service you used).
If you where shipping your package with FedEx ground service, it is possible that your package is stuck in a truck, the truck could be faulty or could experience other technical issues.
Once an express shipment is halted due to operational delay, it means that the package is stuck at the airport and it is yet to be loaded on a plane.
Whatever may be the reason for the operational delay, there is always a high possibility that it will be sorted out and your package will resume movement towards delivery, all you should do is wait.
However, it is not out of place for you to reach out to FedEx customer service if you feel your order is taking too long, this will help calm you down and also get you well informed over the real cause of the delay.
Operational Delay: Incorrect Address FedEx Meaning
If you get the message that your order has an operational delay due to incorrect address, it means the address provided can not be ascertain by the FedEx system, this situation may not always be termed as an operational delay.
Your FedEx package can become undeliverable if the system detects an error in the address. If this is the case, your shipment delivery will be delayed until the address has been rectified.
This kind of operational delay requires an action from either the sender or the receiver. What you can do at this point is to reach out to FedEx customer service and correct your address.
However, there are cases where a sender gave the right address but the FedEx system still tagged it ‘incorrect’, If you are sure your address is correct, file a complain about this at FedEx.
Once the complaint has been received, your address would be reviewed and you will be given an instruction on the next step to take so you could receive your package.
Who Is Responsible For Operational Delay At FedEx?
An operational delay at FedEx is never the fault of a shipper, it is always as a result of either a technical or administrative fault, this means that the FedEx takes full responsibility for it.
That notwithstanding, operational delay shouldn’t be believed to being deliberate, it isn’t something FedEx wants, this explains why the company goes all the way to ensure it’s resolved asap.
So, What Is A FedEx Operational Delay? It simply means your package has been delayed due to technical issues at FedEx, your package is no longer moving towards delivery. Its delivery movement has been halted and it is currently at a particular location waiting for the issue to be resolved.
It is important to note that your package will not continue it movement if the cause of the operational delay isn’t resolved.