A lot of buyers have been asking what does pending delivery confirmation mean on DHgate, this article provides the most comprehensive answer to this question.
DHgate is one of the most popular online marketplace for sales of goods that are made in China. The platform connects buyers outside China with whole sellers in China.
The entire buying and selling process on DHgate is fashioned to protect both buyers and sellers against potential fraud. DHgate holds the money paid by a buyer until the seller delivers, it’s just like a typical e-commerce platform.
While buying from a whole seller at DHgate, there are several terms you’ll probably see while checking your order status, one of those terms is “pending delivery confirmation”.
On this article, we’ll provide answer to what does pending delivery confirmation mean on DHgate?, as well as other terms relating to the entire buying process at DHgate.
- What Does Pending Delivery Confirmation Mean On DHgate?
- What Happens When I Click “Order Has Been Received” On DHgate?
- What Happens If I Don’t Confirm Delivery On DHgate?
- My DHgate Order Says Delivered But I Have Not Received
- What Does Shipped Mean On DHgate?
- What Does Collect By Agent Mean DHgate?
- DHgate In Transit
- DHgate Estimated Delivery Date
What Does Pending Delivery Confirmation Mean On DHgate?
At DHgate, pending delivery confirmation means that the company is waiting for the buyer to confirm receipt of the order they purchase. If you purchased items at DHgate, the company holds the funds you’ve paid until the items have been delivered to you.
Customers are expected to notify DHgate once they’ve received their orders, it is after this confirmation that the funds will be released to the seller.
In essence, the “pending delivery confirmation” notice is an indication that the seller has sent the item and they are waiting for the buyer to receive and confirm so the seller can be paid.
What Happens When I Click “Order Has Been Received” On DHgate?
Once you click the “order has been received” button, you are notifying DHgate that the items you purchased has been delivered. At this point, the company will release the money you paid to the seller and tag the order as “completed”.
As a buyer, you should only click the “order has been received” button when you have collected your order and you are satisfied with what you’ve received.
If your order has been delivered, the tracking status will update to “delivered”, you will need to click the “order has been received” button to confirm delivery so the seller can be paid. Also read what arrival at destination on DHgate mean
What Happens If I Don’t Confirm Delivery On DHgate?
If you’ve received your order but fail or refuse to confirm delivery by clicking the “order has been received” button, DHgate will send you a notification via email informing you that they will release the money to the seller.
Unless you open a dispute, the money will be released to the seller after a particular time even if you refuse to confirm delivery. DHgate mandates buyers to either confirm deliveries after receiving orders, or open disputes if they haven’t received or an unsatisfied when items received.
My DHgate Order Says Delivered But I Have Not Received
When your DHgate order says “delivered”, it means that the seller had shipped the item and it’s possibly heading to your address. “Delivered” doesn’t necessarily mean that the buyer has received the item, it shows that the seller has shipped the item and expects the buyer to receive it and confirm delivery.
If your DHgate order says “delivered”, you should receive it within 1 – 2 days. However, if it takes longer than 3 days, you can open a dispute to avoid DHgate releasing money to the seller when you haven’t received the order.
What Does Shipped Mean On DHgate?
When you get the “shipped” notice while checking your DHgate order delivery status, it shows that the seller has shipped the order using the courier service you selected.
Shipped means the order has commenced it delivery journey and will get to your destination in a matter of days. Essentially, it is an indication that your seller has successfully packaged and sent your order.
The DHgate platform allows for constant update of order status by a seller, this helps the buyer to know the present delivery situation of their order. A seller must inform DHgate once a customer’s order has been shipped, the package tracking will then be updated to “shipped”.
What Does Collect By Agent Mean DHgate?
At DHgate, “collect by agent” means either your package has been received by your courier company in the order destination country and will be delivered to you soon, or it has been seized at Customs.
According to customers’ reviews, these two above scenarios have been updated as “collect by agent” on DHgate. Several customers whose packages were seized at Customs confirmed receiving the “collect by agent” notice, as well as those whose packages were received by their local delivery service.
In summary, the “collect by agent” could mean that your package has been received by the local delivery agent in your country or seized at Customs, the best way to know is to contact DHgate if it stays longer than 3 days.
DHgate In Transit
The “in transit” tracking notice at DHgate shows that the package is on its delivery journey from China to the customer’s destination country.
DHgate doesn’t ship items themselves, they make use of several courier service providers like FedEx, UPS, DHL, China Post, Hong Kong Post, EMS, and Singapore Post.
Once your order has been handed to the courier company you selected, the tracking status will be updated as “in transit” once it leaves China.
DHgate Estimated Delivery Date
The DHgate estimated delivery date is a maximum estimative time given for the delivery of an order by DHgate. It doesn’t necessarily mean that the order will be delivered on that day, it is likely going to be delivered before that day.
Estimated delivery dates are given to help a customer know the period they should expect their order to be delivered, these dates are not accurate. However, your package will be delivered around that date, it could be two days before or on that day.
For readers who were asking what does pending delivery confirmation mean on DHgate? It means that your seller shipped the item and it has been said to be delivered, you are expected to confirm delivery by clicking the “order has been delivered” button if you have received and you are satisfied with what you’ve received.
However, if you haven’t received the order and it shows delivered, you should “open a dispute” after some days to inform DHgate that you are yet to receive the order.